Timberline Lumber Company
(828) 654-9224 Browse & Quote
We're Back to Stocking Lumber — Browse Our Growing In-Stock Catalog Shop Now →
Home Browse Full Catalog
By Species
Ipe Cumaru Garapa Other Tropicals Eastern White Pine Southern Yellow Pine Cypress Western Red Cedar Spruce White Oak Red Oak Hickory Maple Walnut Specialty
By Project
Decking Siding & Trim Ceilings & Paneling Interior Flooring Timbers & Structural Custom Millwork
By Profile
Square Edge Tongue & Groove Overlap Siding Decking Profiles Rustic & Log
Pricing
Pricing & Species Scale
About
About Us Pricing & Species Scale
Contact (828) 654-9224
Home / Privacy Policy

Privacy Policy

Last Updated: March 1, 2026

Overview

Timberline Lumber Company ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share information when you visit our website or do business with us.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and mailing address when you request a quote, place an order, or contact us.
  • Business Information: Company name and job title when provided.
  • Order Information: Products ordered, delivery addresses, and payment details (processed securely through our payment processor, Helcim).
  • Website Usage: Pages visited, browser type, and IP address through standard web server logs.

How We Use Your Information

  • To process and fulfill your orders and quote requests
  • To communicate with you about your orders, quotes, and account
  • To calculate delivery pricing using address information
  • To improve our website and customer experience
  • To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Payment Processors: Helcim processes payments on our behalf with PCI-compliant security.
  • Delivery Partners: Delivery address information shared as needed to fulfill orders.
  • Service Providers: Email and communication services that help us serve you.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Payment information is processed through PCI-compliant systems and is never stored on our servers.

SMS/MMS Communications

If you opt in to receive SMS or MMS messages from Timberline Lumber Company:

  • We will only send messages related to your orders, quotes, or account
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • Text HELP for assistance
  • We will not share your mobile number with third parties for marketing purposes

Your Rights

You may request to access, correct, or delete your personal information by contacting us. We will respond to your request within 30 days.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.