Last Updated: September 16, 2026
Overview
Timberline Lumber Company ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share information when you visit our website or do business with us.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and mailing address when you request a quote, place an order, or contact us.
- Business Information: Company name and job title when provided.
- Order Information: Products ordered, delivery addresses, and payment details (processed securely through our payment processor, Helcim).
- Website Usage: Pages visited, browser type, and IP address through standard web server logs.
How We Use Your Information
- To process and fulfill your orders and quote requests
- To communicate with you about your orders, quotes, and account
- To calculate delivery pricing using address information
- To improve our website and customer experience
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment Processors: Helcim processes payments on our behalf with PCI-compliant security.
- Delivery Partners: Delivery address information shared as needed to fulfill orders.
- Service Providers: Email and communication services that help us serve you.
Optional Website Analytics
If you choose Accept analytics, we use Google Analytics to understand visits, material and planner use, and completed inquiries. Analytics is optional: you can browse, request a quote, and shop if you decline. We do not load Google Analytics or send analytics requests before your choice.
Analytics uses cookie identifiers and information about website interactions, device type, and how visitors reach our site. We do not send your name, email address, phone number, delivery address, messages, material-list text, or uploaded files to Google Analytics. We do not enable advertising personalization or Google Signals.
We remember your privacy choice for six months. Analytics cookies expire after six months, and the configured Google Analytics event-data retention period is 2 months. You can change your choice at any time using Privacy choices in the footer. Declining stops future collection, removes our analytics cookies, and suppresses analytics events that have not been sent. It does not delete records already received by Google or business records needed to handle your inquiry or order.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Payment information is processed through PCI-compliant systems and is never stored on our servers.
SMS/MMS Communications
If you opt in to receive SMS or MMS messages from Timberline Lumber Company:
- We will only send messages related to your orders, quotes, or account
- Message and data rates may apply
- You may opt out at any time by replying STOP
- Text HELP for assistance
- We will not share your mobile number with third parties for marketing purposes
Your Rights
You may request to access, correct, or delete your personal information by contacting us. We will respond to your request within 30 days.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: Order@timberlinelumbercompany.com
- Phone: (828) 654-9224
- Mail: 104 Eastside Dr, Unit 501, Black Mountain, NC 28711
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.